Terms of service

Agreement to These Terms

These Terms of Service apply to all visitors, customers, and anyone who accesses or uses the Roxey website. By browsing our store or placing an order, you agree to be bound by the terms outlined on this page. If you do not agree, please refrain from using our website or services.

Where these Terms refer to "Roxey," "we," "us," or "our," they refer to Roxey and its ecommerce operations.

Who May Use This Website

By using this site, you confirm that you are legally capable of entering into a binding agreement under applicable law, or that you are doing so under the supervision of a parent or legal guardian. You also agree to use this website only for lawful purposes and in a way that does not infringe on the rights of others.

Responsible Use

We expect all visitors to interact with our website in good faith. The following activities are not permitted:

• Using the site for fraudulent, deceptive, or unlawful purposes
• Attempting to disrupt, hack, or interfere with website systems or security
• Accessing restricted areas or data without authorization
• Reproducing or distributing website content without written permission
• Using automated tools or scripts that negatively impact website performance

We reserve the right to suspend access, limit purchases, or refuse service when necessary to protect our customers and business operations.

Products & Pricing

Roxey sells cat collars and dog collars through our online store. We make reasonable efforts to keep product listings, descriptions, pricing, and images accurate and up to date. However, occasional errors or display differences may occur.

We reserve the right to adjust pricing, limit available quantities, modify or remove products, and decline orders that appear suspicious or contain pricing errors. All prices are listed in United States Dollars (USD).

Placing an Order

When you submit an order, you confirm that the billing, shipping, and contact details you provide are accurate. Orders may be reviewed and, in some cases, canceled or limited due to inventory availability, payment verification issues, suspected fraudulent activity, or pricing errors.

Roxey accepts Cash on Delivery (COD) as its payment method. No payment card data is stored on our systems.

Shipping & Delivery

Orders are processed within 1–2 business days, Monday through Friday. Shipments are handled through FedEx, with a typical transit time of 4–6 business days and an estimated delivery window of 5–8 business days from the purchase date. A flat shipping fee of $10.00 USD applies to all orders.

Delivery timelines are estimates. Delays caused by carrier operations, weather, or other factors outside our control may occasionally affect arrival times. Tracking information is provided after shipment.

Returns, Refunds & Exchanges

Eligible items may be returned within 30 days of delivery. We accept returns for both defective and non-defective products, provided items are in new and unused condition with original packaging and proof of purchase included.

Approved refunds are generally processed within 7 business days of inspection. A $5.00 restocking fee may be deducted from the refund amount. Exchanges are also accepted in accordance with our Return & Refund Policy.

Order Cancellations

Cancellation requests must be made within 24 hours of placing your order. Once processing or shipment preparation has begun, we may no longer be able to cancel the order. In that case, the item may qualify for return after delivery.

Website Content Ownership

All content on the Roxey website — including logos, product images, graphics, text, and design elements — is the property of Roxey unless otherwise noted. Copying, reproducing, or using this content for commercial purposes without prior written permission is not allowed.

Accuracy & Corrections

Our website may occasionally contain typographical errors, outdated information, or inaccuracies related to products, pricing, or promotions. We reserve the right to correct such errors and, where necessary, cancel orders affected by significant inaccuracies.

Third-Party Services

Our website may reference or link to third-party platforms such as shipping carriers or analytics tools. Roxey is not responsible for the content, privacy practices, or policies of any external services accessed through our site.

Privacy

Information collected through our website is handled in accordance with our Privacy Policy. By using our services, you acknowledge that your data may be collected and used as described in that policy.

Limitation of Liability

To the extent permitted by applicable law, Roxey is not liable for indirect, incidental, or consequential damages arising from the use of our website, products, or services. All products and services are provided on an "as is" and "as available" basis.

Governing Law

These Terms are governed by the laws of the United States. Any disputes related to purchases, website use, or services will be handled in accordance with applicable US law.

Changes to These Terms

We may update these Terms of Service periodically. Revised terms take effect immediately upon being posted to this page. We encourage you to review this page from time to time.

Contact Us

For questions about these Terms, reach out to our support team:

Business Information