Payment Policy

How Payments Work at Roxey

This page explains how we handle payments, what you'll be charged at checkout, and how we keep your transaction secure. By placing an order with us, you agree to the terms described below.

Accepted Payment Method

Roxey currently accepts Cash on Delivery (COD) as its sole payment method. Payment is collected at the time your order is delivered to your shipping address. No advance payment is required when placing your order.

Pricing & Currency

All product prices and order totals on the Roxey website are displayed and charged in United States Dollars (USD). The amount shown at checkout is the amount you will be expected to pay upon delivery.

What You'll Pay

We keep our pricing transparent. Here's a breakdown of what may be included in your order total:

• Product Price — The listed price of the item(s) you order
• Shipping Fee — A flat rate of $10.00 USD applied to all domestic orders
• Restocking Fee — A $5.00 USD fee may apply to approved returns, deducted from the refund amount per our Return & Refund Policy

There are no hidden charges added beyond what is shown at the time of checkout.

Order Confirmation

Once your order is successfully placed, a confirmation email will be sent to the address provided during checkout. This email will include your order number, a summary of items purchased, and your shipping details. We recommend keeping this confirmation on hand for any future support requests.

Order Review

Some orders may be flagged for review before being processed. If additional information is needed to confirm your order, our support team will reach out using the contact details provided at checkout. Orders that cannot be verified within a reasonable timeframe may be delayed or canceled.

Payment Issues

If there is any issue with your order at the time of delivery — such as a concern about the items received — please contact our support team promptly. We're here to help resolve any billing or order-related concerns.

Questions About Your Order?

If you have any questions regarding payment, charges, or your order total, don't hesitate to reach out.

Business Information