Privacy policy

Last updated: May 21, 2026

Your Privacy Matters to Us

At Roxey, we take your privacy seriously. This policy explains what personal information we collect when you shop with us, how we use it, and the choices you have. By using our website, you agree to the practices described here.

What Information We Collect

Information You Share With Us

When you place an order or reach out to our support team, we collect the details needed to serve you, including your full name, email address, phone number, shipping and billing address, and order-related information. This is standard for any online purchase and is used solely to fulfill your order and assist with any follow-up needs.

Payment Details

Roxey accepts Cash on Delivery (COD) as its payment method. We do not collect, store, or process credit card or financial account information on our systems.

Automatic Website Data

When you visit our site, certain technical information is collected automatically. This may include your IP address, browser type, device details, pages viewed, and general browsing behavior on our site. We use this data to maintain website performance, monitor for security issues, and better understand how our customers navigate the store.

How We Use Your Information

The information we collect is used for the following purposes:

• Order Fulfillment — To process your purchase, coordinate delivery through FedEx, and keep you updated on your shipment status.
• Customer Support — To respond to your questions or concerns, and to assist with returns, exchanges, or order issues.
• Site Improvement — To analyze how customers interact with our store and make improvements to their shopping experience.
• Security — To identify unusual activity, prevent fraud, and protect both our customers and our business.

How We Handle Sharing

We do not sell your personal information. Limited data may be shared with trusted third-party providers that help us run our store, including Shopify for platform and hosting services, and FedEx for shipping and delivery. These partners only receive what is necessary to carry out their specific role.

We may also disclose information when required by law, in response to valid legal requests, or to protect the rights and safety of our customers or business.

Cookies

Our website uses cookies to support basic functionality such as maintaining your shopping cart, remembering your preferences, and understanding site traffic. You can adjust cookie settings through your browser at any time, though doing so may impact how certain parts of the site work.

Data Security

We use SSL encryption and maintain reasonable technical safeguards to protect your personal information. That said, no online system can be guaranteed completely secure, and we encourage customers to take care when sharing information online.

Your Rights

Depending on where you are located, you may have the right to access, correct, or request deletion of the personal information we hold about you. If you have received marketing communications from us and wish to opt out, you may do so at any time using the unsubscribe option in those emails.

Third-Party Links

Our website may contain links to external sites. Roxey is not responsible for the privacy practices of those platforms, and we recommend reviewing their policies independently.

Policy Changes

This policy may be updated periodically. When changes are made, the revised version will be posted on this page with an updated effective date. We encourage you to check back occasionally.

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